Patient Information

FEES

Concession Card Holders, children 16 and under and Pensioners are all Bulk Billed

Maple Street Surgery is a Mixed Billing practice meaning some doctors Bulk Bill and some privately bill depending on the situation and patient (see above). Patients privately billed are able to instantly have the Medicare refund put into their nominated account.

Standard Consultation (up to 15min)
$70.00 adults – Medicare Rebate $37.20
Long Consultation (15min – 30min)
$100.00 adults – Medicare Rebate $ 72.80

APPOINTMENTS

Patients can either phone direct or use our online process to quickly and conveniently make appointments at times that suit you. You will be immediately notified by text of the reservation and will also receive a text on the day before, it’s very convenient! Consultations are normally by appointment but urgent medical problems will be dealt with promptly, just come in. Every attempt is made to keep time but emergencies and the unexpected do happen from time to time and we ask for your patience.

Receiving Results

Doctors will organise for you to be quickly contacted for another appointment in the event you need to come back to discuss results. No results (MSS policy) are ever given over the phone. Our practice recommends making a follow up appointment before you leave have to your tests done. In this case, silence really is golden!

Sickness Certificates

A Doctors certificate can only be issued after a consultation so please make an appointment.

HOME VISITS AND AFTER HOURS CARE

Phone Calls:

Doctors/Nurses will return telephone enquiries from patients at the end of each session unless the matter is urgent and needs to be attended to immediately.

After Hours:

Our after hours number is 0468 841838. We also support the availability of the ‘home doctor service’. You can give them a call on 137426 and they will come to your home. Please remember if it is an emergency, you should always phone for an ambulance on 000 or go straight to the nearest Hospital. Our Doctors provide care to many nursing home patients and provide after hours support for Eden Rehabilitation Hospital.

Patient Feedback

We strive to provide a quality and caring service in a comfortable and nurturing atmosphere. Should you have any concerns or suggestions, please phone or write to:
Practice Manager,
Maple Street Surgery, PO Box 2 Cooroy QLD 4563
Phone: (07) 5447 6644
Email: pm@maplestreetsurgery.com.au